Politique d’expédition
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with a tracking number.
2. Shipping Time
Delivery times vary depending on your location:
- Europe: 3–7 business days
- International: 7–15 business days
Please note that these are estimated delivery times and may vary due to carrier delays or unforeseen circumstances.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and the selected shipping method.
4. Order Tracking
Once your order has been shipped, you will receive a tracking link to monitor your package in real time.
5. Shipping Issues
If you experience any issues with your delivery (delay, lost, or damaged package), please contact us at:
📧 vallisgrenier@protonmail.com
We will do our best to resolve the issue as quickly as possible.
6. Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses.
7. Customs, Duties, and Taxes
For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.